Privacy Policy

We collect information you provide directly when you use our services, contact us, or visit our website. This includes: • Personal Information: Name, email address, phone number, and company name when you fill out contact forms or sign up for our services. • Usage Data: Information about how you interact with our website and services, including pages visited, features used, and session duration. • Communication Data: Messages and interactions processed through our AI systems (e.g., WhatsApp conversations) on behalf of your business. • Device & Technical Data: IP address, browser type, operating system, and device identifiers for analytics and security purposes.

We use the information we collect to: • Provide, maintain, and improve our AI automation services. • Communicate with you about your account, updates, and support requests. • Train and improve our AI models (only using anonymized, aggregated data — never your raw business conversations). • Detect, prevent, and address technical issues and security threats. • Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal data. We may share information with: • Service Providers: Cloud hosting (e.g., MongoDB Atlas, Vercel), analytics, and communication providers who process data on our behalf under strict data processing agreements. • AI Infrastructure: We use large language model APIs to power our AI agents. Prompts sent to these APIs do not include personally identifiable information unless required by the service context. • Legal Requirements: We may disclose information if required by law, regulation, or legal process.

We implement industry-standard security measures including: • Encryption in transit (TLS/SSL) and at rest for all stored data. • Access controls and authentication for all internal systems. • Regular security audits and vulnerability assessments. • Enterprise clients may opt for private cloud or on-premise deployments for maximum control.

We retain your data only as long as necessary to provide our services or as required by law. Conversation data processed through our AI agents is retained according to your plan's configuration and can be deleted upon request. You may request deletion of your personal data at any time by contacting us at privacy@tripleai.in.

Depending on your jurisdiction, you may have the right to: • Access, correct, or delete your personal data. • Object to or restrict certain processing activities. • Request data portability. • Withdraw consent at any time where processing is based on consent. To exercise any of these rights, please email privacy@tripleai.in.

Our website uses essential cookies for functionality and analytics cookies to understand visitor behavior. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though some features may not function correctly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our services constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us: • Email: privacy@tripleai.in • Address: TripleAI, India